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Privacy Policy

Our Privacy Policy

Syn X Energy Pty Ltd values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please carefully read this Privacy Policy to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of information:

A. Personal Data

  • Your name, email address, phone number, or other identifiers you provide when you communicate with us, register for an account, or specifically share your information with us.
  • If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

B. Browsing Information

  • IP address, browser type, operating system, referral URLs, and pages you visit on our website through cookies or similar technologies.
  • When visitors leave comments on the site we collect the data shown in the comments form, and also the visitorā€™s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

C. Transaction Data

  • Payment and transaction details when completing purchases or subscribing to our services.

D. Device Information

  • Device type (e.g., mobile or desktop), settings, and other meta-data collected automatically when you access our website.

E. Marketing Preferences

  • Your communication preferences for newsletters, advertisements, and notifications.

F. Embedded content from other websites

  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To Provide Our Services: Process transactions, manage your account, respond to queries, and ensure the functionality of our website.
  • To Improve Our Website: Analyze user behavior, troubleshoot, and enhance the performance of our services.
  • Marketing and Communication: Send promotional emails or updates. Note: You can opt out at any time.
  • Legal Compliance: Fulfillment of legal obligations, such as compliance with applicable laws or fraud prevention.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

  • Session Management: To provide seamless browsing and improve user experience.
  • Analytics: Monitor how users interact with our site, using tools such as Google Analytics.We use pixel tags to collect IP addresses and visitor information, which may then be used to analyse web traffic and derive insights such as the companies that visit our websites. This information is automatically collected and viewable by internal staff so that we have an understanding of the people and companies that are interested in our technology. 
  • Customized Content: Deliver personalized content based on interests and prior interactions.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ā€œRemember Meā€, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. 

You can manage your cookie preferences through browser settings or adjust permissions on our website.

4. How We Share Your Information

Your data may be shared with third parties strictly for the purposes outlined below:

  • Service Providers: Payment processors, data analytics platforms, and cloud service providers.
  • Legal Entities: To comply with applicable laws or in response to valid legal requests.
  • Affiliates and Partners: As part of co-branded services, special offers, or marketing programs.

We do not sell your personal data to third parties.

5. International Data Transfers

When necessary, we may transfer your data to servers and third parties outside your country to fulfill our contractual obligations. In such cases, we ensure data protection levels consistent with this policy and applicable privacy regulations.

6. Retention of Data

  • We retain your data only as long as necessary to fulfill the purposes outlined in this privacy policy or as required for legal, accounting, or reporting obligations. Once data is no longer needed, it is securely deleted or anonymized.
  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7. Your Privacy Rights

A. Under GDPR (Applicable to EU Residents)

You have the right to:

  • Access your personal data.
  • Correct inaccuracies in your data.
  • Erase your personal data under certain circumstances.
  • Restrict processing or object to how your data is used.
  • Data portability (transfer your data to another service).

To exercise these rights, please complete our Contact Us form.

B. Under CCPA (Applicable to California Residents)

You have the right to:

  • Request to know what personal data we collect and how it is used.
  • Request deletion of your personal data.
  • Opt out of the ā€œsaleā€ of your data. Though we do not sell personal data, we will honor such requests if applicable.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review their privacy policies before submitting any data.

9. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, or disclosure. These measures include encryption, secure server infrastructure, and security assessments. However, no electronic transmission or data storage system is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not intended for children under the age of 13 (or the minimum legal age required in your jurisdiction). We do not knowingly collect personal information from children. If we discover that we have unwittingly collected data from a child, we will delete it as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review our Privacy Policy periodically to remain informed about how we are protecting your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us through our Contact Us page.

Additional Notes:

  • Opt-Out Mechanism: please contact us through our Contact Us page
  • Legal Compliance Acknowledgment: Whilst our offices are not domiciled in the GDPR or CCPA regions, we do however still attempt to maintain compliance benchmarks like GDPR, CCPA, etc.
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